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At 22bte, we collect only the account and transaction data we need to run your wallet, process payments through Upay and Bank Transfer, and keep your session secure. This policy explains what we hold, why we hold it, and what choices you have — access depends on your local law and eligible regions.
This policy covers personal data collected when you register an account, verify your identity, fund your wallet via Upay or Bank Transfer, and use the 22bte lobby. We collect your name, contact details, payment reference identifiers and session activity logs. We do not collect payment credentials directly — your Upay or Bank Transfer transaction passes through the payment processor, which holds its own data policy. We use your data to authenticate your account, process withdrawal requests, and respond to support queries you raise with us. Data is retained for as long as your account remains active and for the period required by any applicable regulatory obligation in your jurisdiction. We do not sell your personal data to third parties. We may share minimal identifiers with our payment processors solely to complete a transaction you initiate. If you access 22bte from Bangladesh, availability and the legal basis for data processing depend on your local law and eligible regions. Any updates to this policy will be posted on this page, and continued use of your account after such a posting constitutes acknowledgement of the revised terms.
Not every interaction on 22bte falls under the same privacy rules. Understanding the boundary helps you know which data choices are yours to make and which sit with a third party. The four areas below draw that line clearly so you can act with confidence.
Login sessions, registered email, password resets and account verification steps are covered entirely by this policy. We log these events to protect your account and can provide a record of them on request.
Deposits and withdrawals processed through Upay or Bank Transfer involve a payment processor. We receive a transaction reference, not full payment credentials. The processor's own data policy governs the payment-side record.
Game session data — titles you open, rounds played, lobby navigation — is logged within our platform under this policy. This data is used for account history and is visible in your signed-in account area.
External links, partner studios and any off-site tool operate under their own privacy terms. This policy does not extend to data collected after you leave the 22bte domain, including any linked payment or identity verification service.
You have concrete actions available to you at any time. Reviewing your account record is straightforward: sign in, navigate to your account area, and the transaction and session history shown there is your live data record. If any detail is incorrect — name, contact address, registered email — you can edit it directly in account settings or raise a correction request through our support channel. Where local law in Bangladesh grants a right to request data deletion, you can submit that request to our support team in writing; we will confirm receipt and respond within the timeframe our policy allows. If you have a question about what specific data we hold for your account, reach out before taking any other step — most questions are resolved by reviewing the account page first. We aim to keep this process straightforward and to respond to written data requests without unnecessary delay.
Sign in and open the account area to see your transaction history, session log and registered contact details. This is the fastest way to check what data we hold for you.
Update your name, email or contact details directly in account settings. If a field is locked, contact support with the correction and your registered account reference.
Send a written query through our published support route naming your account and the specific data point in question. We will respond with what we hold and the basis for holding it.
Where your local law in Bangladesh permits, submit a removal request in writing. We process it within the period stated in our policy and confirm the outcome to your registered contact.
If your account question or data request goes beyond what the account page shows, these are the routes to reach us. Use the channel that fits your query — straightforward account corrections work well by email, while urgent account access issues are better handled through live chat if it is available in your region.
Send your data or privacy query to our published support email address. Include your registered account reference and a clear description of the data point you are asking about so we can locate your record without delay.
Open the chat widget from any page on 22bte while signed in. Live chat is suited to account access questions and correction requests where a back-and-forth helps clarify the detail quickly.
The help section in your signed-in account area covers common data and privacy questions. Check it before raising a ticket — many correction steps can be completed without contacting support at all.
How we protect what you share with us is not a footnote — it shapes every account interaction you have on 22bte. Each of the four areas below describes a real operational practice, not a general statement, so you can check it against your own account experience.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies may be active; you can manage cookie consent through the prompt shown on your first visit or in your browser settings.
Your password is stored in hashed form — we do not hold it in plain text and cannot read it. If you suspect unauthorised access, change your password immediately from account settings and contact support through the published route.
We retain your account data while your account is active. When an account is closed, data is held for the retention period required under any applicable obligation in your jurisdiction, then deleted or anonymised. Request confirmation of your retention period through support.
To update, correct or request deletion of your data, use the email or live chat routes listed on this page. Include your account reference in the message. We confirm receipt of every written data request and respond with an outcome.
The questions below come from real account situations. If your question is not covered here, reach out through the support routes on this page and we will respond to your specific account query.
We collect your name, email address, contact number and the details you provide during account verification. Payment identifiers from Upay or Bank Transfer transactions are also recorded as references. We do not collect full payment credentials directly.
We share minimal identifiers with payment processors only when you initiate a transaction. We do not sell your personal data. Game studio partners receive session data only in aggregate form; they do not receive your name or contact details from us.
Sign in to your account and open the account area. Your transaction history, session log and registered contact details are displayed there. For a formal data record, submit a written request through our published support email with your account reference.
Yes, where your local law in Bangladesh permits. Send a written deletion request through our support email naming your account. We will confirm receipt, process the request within our stated period and notify you of the outcome at your registered contact address.
Session and functional cookies keep your login active and lobby settings saved. Analytics cookies track aggregate usage. You can manage your cookie preferences in the consent prompt on your first visit or through your browser settings at any time.
Access and the applicable legal basis for data processing depend on your local law and eligible regions. If you are in Bangladesh and your region is supported, this policy governs the data we collect from your account. Check your account area for region-specific notices.